Certified Medical Administrative Assistant MCQ Flashcards
7 cards from real CMAA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Certified Medical Administrative Assistant MCQ flashcards as text
A patient calls requesting their lab results over the phone. Which action is most appropriate for the medical administrative assistant?
Answer: Verify patient identity before releasing any information
Patient identity must be verified before releasing any PHI to comply with HIPAA regulations.
Which of the following best describes a superbill in medical billing?
Answer: An itemized form listing services, diagnosis codes, and fees for a patient visit
A superbill is a detailed encounter form capturing CPT and ICD codes plus charges used for claims submission.
When scheduling a follow-up appointment, a patient mentions they have a new insurance plan. What should the assistant do first?
Answer: Collect the new insurance card information and verify eligibility before the visit
Collecting and verifying the new insurance information ensures accurate billing and prevents claim denials.
Which federal law mandates that employers with 20 or more employees offer continuation of health coverage after a qualifying life event?
Answer: COBRA
COBRA (Consolidated Omnibus Budget Reconciliation Act) requires continuation coverage options for qualifying events.
A medical office uses a matrix scheduling system. What is the primary purpose of this system?
Answer: To block out times when the provider is unavailable for appointments
A scheduling matrix establishes when providers are available and blocks time for meetings, procedures, or days off.
Which type of advance directive specifically designates another person to make healthcare decisions on a patient's behalf?
Answer: Healthcare proxy (durable power of attorney for healthcare)
A healthcare proxy or durable power of attorney for healthcare appoints a specific agent to make decisions if the patient is incapacitated.
An Explanation of Benefits (EOB) shows a claim was denied for 'duplicate billing.' What does this mean?
Answer: The same claim was submitted more than once for the same service
Duplicate billing occurs when the same claim is submitted multiple times for an identical date of service and procedure.