CMA Certified Medical Assistant Patient Communication and Education Questions and Answers 2

Question 1

Which of the following BEST describes therapeutic communication?

Accepted Answer

Techniques that focus on the patient's needs and promote understanding

Answer

Using medical jargon to sound professional

Answer

Giving advice and solutions quickly

Answer

Maintaining a formal, detached tone

Question 2

When documenting patient education in the medical record, the medical assistant should include:

Accepted Answer

Topics covered, materials given, patient response, and follow-up plan

Answer

Only the topics discussed

Answer

The patient's diagnosis only

Answer

The physician's instructions verbatim

Question 3

A patient refuses to follow the physician's recommended treatment plan. The medical assistant should:

Accepted Answer

Respect the refusal, document it, and notify the physician

Answer

Ignore the refusal and proceed with treatment

Answer

Convince the patient they are wrong

Answer

Discharge the patient from the practice

Question 4

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining eye contact while listening

Answer

Explaining a procedure step-by-step

Answer

Writing discharge instructions

Answer

Calling a patient with test results

Question 5

A patient is being discharged and needs to understand wound care instructions. Which method is MOST effective?

Accepted Answer

Verbal explanation combined with written instructions and a teach-back

Answer

Verbal explanation only

Answer

Written instructions only

Answer

A video shown in the waiting room

Question 6

What is the purpose of active listening in patient communication?

Accepted Answer

To show the patient they have been heard and understood

Answer

To speed up the appointment

Answer

To gather billing information

Answer

To document chief complaints quickly