Stakeholder Management and Communication Flashcards
7 cards from real CMA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management and Communication flashcards as text
An architect is leading a design for a new hospital. Which stakeholder group is MOST critical to engage during the programming phase?
Answer: Clinical staff, facilities management, and patient advocacy groups
Clinical staff bring operational expertise, facilities management addresses maintenance needs, and patient advocates ensure the building serves its end users effectively during programming.
What is the PRIMARY purpose of a stakeholder communication plan developed at the start of a complex project?
Answer: To define who receives what information, at what frequency, and through which channels to prevent miscommunication
A stakeholder communication plan ensures the right information reaches the right people at the right time, reducing misunderstandings and decision delays.
A client requests a major scope change after construction documents are 80% complete. What should the architect communicate FIRST?
Answer: Provide the client with a written assessment of schedule, cost, and coordination impacts before proceeding
The client must understand the full downstream consequences of late scope changes before authorizing the architect to proceed, which prevents disputes and unrealistic expectations.
During a design review meeting, a key stakeholder misunderstands a floor plan and approves it incorrectly. What is the architect's BEST response after the meeting?
Answer: Send a written meeting summary clarifying the design intent and request confirmation of informed approval
Ensuring genuine informed consent requires the architect to clarify misunderstandings promptly in writing and obtain confirmation before proceeding.
A neighborhood association has strong opinions about building aesthetics but has no formal authority over the project. How should the architect engage this group?
Answer: Include them in early design workshops to gather input that may voluntarily improve community fit
Engaging influential informal stakeholders early can prevent opposition campaigns that delay approval, even when their input is advisory rather than binding.
An architect manages a project with five subconsultants across different time zones. What is the MOST effective coordination strategy?
Answer: Establish a shared cloud-based BIM platform with a standardized communication protocol and regular coordination calls
A shared digital platform with standardized protocols ensures all subconsultants access current information simultaneously, reducing errors from version conflicts and communication gaps.
A client is consistently unavailable to review and approve submittals, causing schedule delays. What is the MOST appropriate architect action?
Answer: Document the delays formally, notify the client in writing of schedule impacts, and request a designated decision-making contact
Documenting delays and requesting a designated contact protects the architect from liability for schedule overruns caused by client unavailability.