Stakeholder Management and Communication Flashcards
7 cards from real CMA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management and Communication flashcards as text
A community group opposes a new transit-oriented development project citing concerns about displacement of longtime residents. What is the architect's MOST effective first step?
Answer: Hold a listening session to understand specific displacement concerns before revising the design
Holding a listening session demonstrates respect, gathers actionable data, and allows the architect to identify design modifications that can address community concerns.
When preparing a project status report for a non-technical municipal client board, which communication approach is MOST appropriate?
Answer: Use visual diagrams, plain language summaries, and milestone-based progress indicators
Non-technical clients benefit most from visual aids and plain language that translate complex progress into understandable milestones.
A developer client wants to cut acoustic insulation from a mixed-use building to reduce costs, but future tenants have been promised a quiet residential environment. How should the architect respond?
Answer: Document the developer's request, explain the impact on promised conditions, and propose cost-neutral alternatives
The architect must inform the client of consequences to third-party stakeholders and explore alternatives while documenting decisions to protect all parties.
During value engineering, the structural engineer recommends eliminating a feature the historic preservation board requires. Who should the architect notify first?
Answer: The client, while simultaneously alerting the preservation board of the potential issue
The client must be informed first as the decision-maker, and the preservation board should be alerted simultaneously because their approval is a regulatory requirement.
An architect discovers mid-construction that a subcontractor's work does not meet specified material standards. Which communication action is MOST appropriate?
Answer: Issue a written non-conformance notice to the contractor, copy the client, and document corrective action required
A written non-conformance notice creates an official record, notifies the responsible party, and keeps the client informed as required by standard construction administration duties.
A public agency client requests weekly progress meetings, but the contractor argues bi-weekly is sufficient. How should the architect manage this conflict?
Answer: Implement the client's requested schedule, since the client is the architect's primary contractual obligation
The client sets meeting frequency requirements, and the architect is contractually obligated to serve the client's communication needs, even if the contractor prefers fewer meetings.
Which technique is MOST effective for identifying hidden stakeholder concerns that may not surface during formal public hearings?
Answer: Conducting small-group workshops and one-on-one interviews with diverse community members
Small-group workshops and individual interviews create safer environments where stakeholders express concerns they may suppress in formal public settings.