CLTD Reverse Logistics Flashcards
6 cards from real CLTD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CLTD Reverse Logistics flashcards as text
What is the primary purpose of a returns management system in reverse logistics?
Answer: To process returned products efficiently while recovering maximum value and minimizing costs
A returns management system optimizes the handling of returned goods to recover value and control costs.
Which process involves recovering value from returned products through refurbishment, resale, or recycling?
Answer: Value recovery
Value recovery encompasses all activities that extract economic worth from returned products through various channels.
What term describes the flow of products from the consumer back to the manufacturer or retailer?
Answer: Reverse logistics
Reverse logistics refers to the backward movement of products from end consumers back through the supply chain.
In reverse logistics, what is 'remanufacturing'?
Answer: Restoring used products to original specifications using a combination of reused, repaired, and new parts
Remanufacturing restores used products to like-new condition, often backed by the same warranty as new products.
What is the 'gatekeeping' function in reverse logistics?
Answer: Screening returned products at the point of entry to determine proper disposition
Gatekeeping is the initial screening process that determines what to do with returned items before they enter the returns system.
Which type of return policy tends to create the highest volume of returns?
Answer: Lenient or no-questions-asked return policies
Liberal return policies lower barriers for customers, resulting in higher return rates compared to restrictive policies.