CLP CLP Customer Service & Demand Management

Question 1

Which metric measures the percentage of customer orders shipped completely on the first attempt?

Accepted Answer

Fill Rate

Answer

Perfect Order Rate

Answer

Order Cycle Time

Answer

On-Time Delivery Rate

Question 2

What is the primary purpose of a Service Level Agreement (SLA) in logistics?

Accepted Answer

To define expected performance standards between parties

Answer

To negotiate carrier rates

Answer

To schedule warehouse labor

Answer

To calculate safety stock levels

Question 3

Demand sensing uses which type of data to improve short-term forecasting accuracy?

Accepted Answer

Near-real-time point-of-sale and shipment data

Answer

Historical sales data only

Answer

Annual budget projections

Answer

Supplier lead time records

Question 4

A company experiences a sudden spike in customer orders that exceeds forecasted demand. This is best described as:

Accepted Answer

Demand variability

Answer

Safety stock consumption

Answer

Bullwhip effect trigger

Answer

Cycle stock depletion

Question 5

Which customer service element refers to the time elapsed from order placement to delivery?

Accepted Answer

Order cycle time

Answer

Replenishment lead time

Answer

Dwell time

Answer

Transit time

Question 6

Collaborative Planning, Forecasting, and Replenishment (CPFR) is designed to improve supply chain performance by:

Accepted Answer

Sharing forecasts and sales data between trading partners

Answer

Automating carrier selection

Answer

Reducing warehouse headcount

Answer

Centralizing all procurement decisions