Technical Skills & Application Flashcards
7 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technical Skills & Application flashcards as text
A mentor uses a structured debriefing model after a mentee's failed project. Which step comes FIRST in the After Action Review (AAR) process?
Answer: Determine what was supposed to happen
The AAR process begins with establishing the intended plan or goal before comparing it against what actually occurred.
Which coaching technique involves the mentor reflecting the mentee's own words back to them to deepen self-awareness?
Answer: Mirroring
Mirroring repeats or paraphrases the mentee's exact language to help them hear and reflect on their own statements.
A mentee's 360-degree feedback shows a gap between self-perception and peer ratings. What is the mentor's BEST immediate action?
Answer: Help the mentee explore the gap without defensiveness
The mentor's role is to create a safe space for the mentee to examine discrepancies objectively and extract actionable insight.
When applying the GROW model, what does the 'W' step primarily focus on?
Answer: Identifying specific actions and commitments
The 'Way Forward' step converts explored options into concrete next steps and accountability commitments.
A CLM mentor is facilitating a session where the mentee keeps giving vague answers. Which intervention is MOST effective?
Answer: Ask a scaling question such as 'On a scale of 1–10, how committed are you?'
Scaling questions convert abstract feelings into quantifiable data, prompting the mentee to reflect more concretely.
Which psychometric tool is MOST commonly used in leadership mentoring to identify a mentee's decision-making and communication style?
Answer: Myers-Briggs Type Indicator (MBTI)
The MBTI is widely used to surface preferences in perception and judgment that directly influence leadership communication and teamwork.
In mentoring, 'shadowing' is BEST used to help a mentee develop which type of skill?
Answer: Observational and behavioral modeling
Shadowing allows mentees to observe real behaviors in context, making it ideal for modeling nuanced interpersonal and situational skills.