Practice Test Geeks(CLM) Certified Leadership Mentor Practice Test
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Technical Skills & Application Flashcards

7 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technical Skills & Application flashcards as text

  1. A mentee is preparing for a high-stakes negotiation. The mentor introduces the BATNA concept. BATNA stands for:

    Answer: Best Alternative To a Negotiated Agreement

    BATNA defines the course of action a party will take if negotiations fail, giving negotiators clarity on their walk-away point.

  2. Which strategic planning tool helps a mentee map internal strengths and weaknesses against external opportunities and threats?

    Answer: SWOT Analysis

    SWOT Analysis structures an organization's internal capabilities against external environmental factors to inform strategic direction.

  3. A mentor uses the Johari Window to develop a mentee's self-awareness. Which quadrant represents information the mentee knows about themselves but hides from others?

    Answer: Hidden/Façade

    The Hidden quadrant contains information the person is aware of but deliberately keeps private from others.

  4. A mentee wants to increase team psychological safety. Based on Amy Edmondson's research, which leader behavior MOST directly builds it?

    Answer: Modeling vulnerability by acknowledging own mistakes

    Leaders who openly acknowledge their own errors signal that it is safe to take interpersonal risks, which is the foundation of psychological safety.

  5. In change management mentoring, Kotter's 8-Step Model places 'creating a guiding coalition' as which step?

    Answer: Step 2

    Step 2 of Kotter's model is building a powerful coalition of change champions after establishing urgency in Step 1.

  6. A mentor helps a mentee analyze a persistent performance problem using the Fishbone (Ishikawa) Diagram. This tool is PRIMARILY designed to:

    Answer: Visualize cause-and-effect relationships for root cause analysis

    The Fishbone Diagram organizes potential causes of a problem into categories, facilitating systematic root cause identification.

  7. A CLM mentor assists a mentee in building an Individual Development Plan (IDP). Which element is ESSENTIAL to make the IDP actionable?

    Answer: Specific learning activities tied to measurable milestones

    An actionable IDP links targeted developmental activities directly to measurable outcomes and timelines, not just goals in the abstract.