Technical Skills & Application Flashcards
7 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technical Skills & Application flashcards as text
A mentee leads a newly formed team and struggles with unproductive conflict. Using Tuckman's model, which stage is the team MOST likely in?
Answer: Storming
Storming is characterized by interpersonal conflict and power struggles as team members assert roles and challenge norms.
Which mentoring tool is BEST suited for helping a mentee identify career blind spots through peer perspectives?
Answer: 360-degree feedback survey
360-degree feedback gathers input from supervisors, peers, and direct reports, surfacing blind spots invisible through self-assessment alone.
A mentor applies Situational Leadership II (SLII). A mentee has high competence but low commitment on a new task. Which leadership style fits?
Answer: Supporting (S3)
S3 Supporting is appropriate for a mentee who has the skills but lacks confidence or motivation—high direction is replaced with high support.
In emotional intelligence application, 'social awareness' is BEST demonstrated by a leader who:
Answer: Reads the emotional climate of a room accurately
Social awareness, a core EQ competency per Goleman, involves perceiving and understanding others' emotions and group dynamics.
A mentor helps a mentee apply systems thinking to a recurring organizational problem. The PRIMARY benefit of this approach is:
Answer: Mapping cause-and-effect loops to address root causes
Systems thinking reveals feedback loops and interdependencies, enabling leaders to target root causes rather than symptoms.
When a mentee must influence a senior stakeholder who favors data over narrative, which technical communication approach is MOST effective?
Answer: Use BLUF (Bottom Line Up Front) with supporting data immediately
BLUF places the key conclusion or recommendation first, followed by concise evidence—ideal for data-oriented senior audiences.
A mentor uses Appreciative Inquiry (AI) with a mentee. Which question BEST exemplifies the 'Discovery' phase of the 4-D model?
Answer: Tell me about a time you led with peak effectiveness—what made it work?
The Discovery phase of AI invites reflection on peak positive experiences to surface strengths and success factors.