Communication & Feedback Techniques Flashcards
7 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Feedback Techniques flashcards as text
A high-performing mentee is receiving feedback for the first time in years. Which approach should the mentor prioritize?
Answer: Balance recognition of strengths with developmental feedback to maintain motivation
Balancing affirmative and developmental feedback preserves the motivation of high performers while still creating meaningful growth opportunities.
Which listening level involves suspending your own agenda and being fully present to the speaker's words, emotions, and context?
Answer: Level 3 — Global or 360-degree listening
Level 3 (Global) listening, as defined in Co-Active Coaching, means attending to the whole person — energy, emotion, environment — not just content.
When a mentor says, 'It sounds like you're frustrated that your idea wasn't heard in that meeting,' they are using which skill?
Answer: Empathic reflection
Empathic reflection names the emotion the mentor perceives, validating the mentee's experience and inviting confirmation or correction.
Which scenario best illustrates 'confirmation bias' undermining feedback quality?
Answer: A mentor only notices and reports behaviors that confirm their initial impression of the mentee
Confirmation bias causes observers to selectively notice and recall information that supports existing beliefs, distorting the accuracy of their feedback.
A mentor wants to improve two-way communication in sessions. Which structural change would most directly achieve this?
Answer: Shift from a presentation format to a dialogue format with planned open-ended questions
Structuring sessions as dialogues with open-ended questions actively elicits the mentee's voice rather than positioning the mentor as the primary speaker.
What is the risk of delivering only 'positive' feedback to avoid conflict in a mentoring relationship?
Answer: The mentee loses the developmental information needed to identify and close performance gaps
Withholding constructive feedback deprives the mentee of accurate data about their development needs, ultimately stunting their growth.
During a feedback conversation, a mentee says, 'I already know all this.' How should the mentor respond?
Answer: Acknowledge the statement, then ask what has prevented them from applying what they know
Acknowledging the mentee's perception and exploring the gap between knowing and doing shifts the conversation from information transfer to behavioral change.