Communication & Feedback Techniques Flashcards

A mentee repeatedly interrupts colleagues in team meetings. The mentor has observed this twice. What is the best timing for feedback?

Answer: Immediately after the second observed incident, privately

Timely, private feedback after a repeated pattern is observed is more effective than delayed feedback, while still being respectful of the mentee's dignity.

Which questioning technique best helps a mentee develop self-awareness about a communication blind spot?

Answer: Socratic questions that prompt reflection on their own behavior

Socratic questioning prompts the mentee to examine their own assumptions and behaviors, fostering self-directed insight rather than dependence on the mentor.

What does 'psychological safety' mean in the context of a mentoring feedback conversation?

Answer: The mentee's belief that they can speak honestly without fear of punishment

Psychological safety, as defined by Amy Edmondson, is the shared belief that the relationship is safe for interpersonal risk-taking including honest disclosure.

A mentor sends a long, detailed email critiquing a mentee's presentation. The mentee reads it as harsh and demotivating. What communication principle was likely violated?

Answer: The principle of medium selection — sensitive feedback requires a richer channel

Media richness theory holds that sensitive or complex messages require richer channels (face-to-face or video) that convey tone and allow immediate clarification.

Which element of nonverbal communication carries the most weight in face-to-face feedback conversations, according to Mehrabian's research?

Answer: Facial expressions and body language

Mehrabian's research suggested that in emotionally charged conversations, body language accounts for the largest share of the message's perceived meaning.

A mentee asks their mentor for feedback but then argues with every point raised. Which mentoring technique helps redirect this dynamic?

Answer: Ask the mentee to summarize what they heard before responding

Asking the mentee to summarize the feedback before reacting slows the defensive reflex and creates a moment of reflection that can shift the dynamic.

In the GROW model, what role does feedback play during the 'Reality' phase?

Answer: Feedback provides an honest assessment of the current situation and performance gaps

In the Reality phase of GROW, honest feedback helps the mentee accurately assess their current state, which is essential for identifying the gap between now and their goal.