CLM Organizational Culture & Change Management Flashcards
6 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CLM Organizational Culture & Change Management flashcards as text
When helping a mentee lead a cross-functional change initiative, which stakeholder mapping approach is most effective?
Answer: Identify stakeholders by their level of influence and interest, then tailor engagement accordingly
Stakeholder mapping by influence and interest allows leaders to prioritize engagement and tailor communication strategies for maximum effectiveness.
In which phase of Lewin's Change Model does a leader work to stabilize new behaviors and prevent regression to old patterns?
Answer: Refreeze
Lewin's 'Refreeze' phase involves reinforcing new behaviors through recognition, policy updates, and structural changes to make them permanent.
A CLM mentor is coaching a leader who is experiencing pushback from middle managers during a culture change effort. What is the most effective strategy?
Answer: Involve middle managers in co-creating solutions so they become invested in the change
Involving middle managers in co-creating solutions transforms potential resistors into change advocates by giving them ownership and voice.
Which of the following best describes a 'learning organization' as defined by Peter Senge?
Answer: An organization that continually expands its capacity to create results through shared learning and systems thinking
Senge defines a learning organization as one that continuously improves through systems thinking, shared vision, mental models, team learning, and personal mastery.
What is the primary purpose of conducting a cultural assessment before initiating organizational change?
Answer: To understand the current cultural baseline so change efforts can be designed to bridge the gap to the desired state
A cultural assessment reveals the current state of values, norms, and behaviors, enabling leaders to design targeted change strategies that address specific gaps.
A leader mentee asks how to build organizational resilience. Which CLM-recommended approach is most effective?
Answer: Foster adaptive capacity through psychological safety, diverse thinking, and continuous learning
Organizational resilience is built through adaptive capacity—teams that can flex, learn, and recover, enabled by psychological safety and diverse perspectives.