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CLM Goal Setting & Performance Measurement Flashcards

6 cards from real CLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 CLM Goal Setting & Performance Measurement flashcards as text
  1. A CLM mentor is helping a leader set goals for their team. Which goal-setting framework ensures goals are specific, measurable, achievable, relevant, and time-bound?

    Answer: SMART

    SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) provide a structured framework that increases goal clarity and achievement likelihood.

  2. In the OKR (Objectives and Key Results) framework, what distinguishes a 'Key Result' from a general task?

    Answer: Key Results are measurable outcomes that indicate progress toward the objective

    Key Results are specific, measurable outcomes—not activities—that serve as evidence of progress toward the broader objective.

  3. When mentoring a leader on performance measurement, a CLM should emphasize which principle regarding leading vs. lagging indicators?

    Answer: Use both leading indicators (predictive metrics) and lagging indicators (outcome metrics) for a complete performance picture

    Effective performance measurement uses both leading indicators (which predict future outcomes) and lagging indicators (which confirm past results) for comprehensive visibility.

  4. A leader mentee sets a goal of 'improving team performance.' How should a CLM mentor guide them to make this goal more effective?

    Answer: Help the leader add specific metrics, a timeline, and define what 'improved' looks like quantitatively

    Vague goals like 'improve performance' need to be converted into SMART goals with measurable benchmarks and a clear timeframe to be actionable.

  5. Which performance management approach involves setting goals collaboratively between managers and employees to improve alignment and commitment?

    Answer: Management by Objectives (MBO)

    Management by Objectives (MBO), developed by Peter Drucker, involves collaborative goal-setting between managers and employees to drive engagement and alignment.

  6. A CLM mentor should advise leaders that stretch goals are most effective when used in which context?

    Answer: When the team has high psychological safety and resources to support ambitious targets

    Stretch goals drive innovation and high performance when teams have the psychological safety to experiment and the resources to pursue ambitious outcomes.