Clerical Exams CLERICAL Skills 3

Question 1

A coworker asks you to share a confidential personnel file. What is the appropriate response?

Accepted Answer

Politely decline and explain that personnel files are confidential and can only be accessed by authorized individuals

Answer

Share the file since they are a coworker

Answer

Make a copy for them but ask them to keep it private

Answer

Share only part of the file that seems harmless

Question 2

You discover a discrepancy between a purchase order amount of $4,250.00 and an invoice amount of $4,520.00. What should you do?

Accepted Answer

Flag the discrepancy and notify your supervisor before processing payment

Answer

Pay the invoice amount since it is the most recent document

Answer

Pay the purchase order amount and ignore the invoice

Answer

Split the difference and pay $4,385.00

Question 3

Which of the following demonstrates correct business letter format for the complimentary close?

Accepted Answer

Sincerely yours,

Answer

SINCERELY YOURS,

Answer

sincerely yours,

Answer

sincerely Yours,

Question 4

A clerk needs to schedule a meeting room for 15 people at 2:00 PM, but the preferred room is booked. What is the BEST course of action?

Accepted Answer

Check availability of alternative rooms that accommodate 15 people at the same time

Answer

Double-book the room anyway

Answer

Cancel the meeting entirely

Answer

Schedule the meeting in a room that seats only 8 people

Question 5

When entering data into a spreadsheet, you notice the column for 'Date of Birth' contains an entry reading '13/25/1990'. What type of error is this?

Accepted Answer

An invalid data entry since no month has 25 days and there is no 13th month

Answer

A formatting error only

Answer

A transposition error

Answer

A rounding error

Question 6

Which filing method is MOST appropriate for a medical office that needs to protect patient privacy?

Accepted Answer

Color-coded terminal digit filing in closed cabinets

Answer

Alphabetical filing by patient last name on open shelves

Answer

Filing by appointment date in open bins

Answer

Storing all records in a single unlocked drawer