Counseling & Communication Skills Flashcards
7 cards from real CLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Counseling & Communication Skills flashcards as text
A mother in the NICU asks why she has to pump every 3 hours when she is exhausted. Which response best uses motivational counseling?
Answer: It sounds really hard — what matters most to you about providing your milk for your baby?
Connecting the behavior to the mother's own values and goals (rather than external rules) builds intrinsic motivation.
Which of the following best describes the concept of 'change talk' in motivational interviewing?
Answer: Statements the mother makes that favor moving toward the desired behavior change
Change talk refers to the client's own statements expressing desire, ability, reasons, or commitment to change, which predict behavioral change.
A CLE is supporting a mother who is deaf. Which accommodation is essential?
Answer: Arrange for a qualified ASL interpreter and face the mother when speaking.
A qualified ASL interpreter ensures accurate, confidential communication; facing the mother allows for lip-reading and visual cues.
When a mother expresses a belief about breastfeeding that is not evidence-based, the CLE should:
Answer: Acknowledge her belief, ask where she heard it, then gently share accurate information.
Acknowledging the belief and exploring its source before sharing evidence maintains rapport and increases the likelihood the mother will receive the information.
A CLE overhears a colleague make a dismissive comment about a mother who chose to supplement with formula. The most appropriate response is to:
Answer: Address the colleague privately, expressing concern about the non-judgmental standard of care.
Addressing the issue privately with the colleague upholds professional standards while preserving workplace relationships.
Which of the following is a hallmark of person-centered counseling as applied to lactation support?
Answer: The mother's goals and preferences drive the direction of support.
Person-centered care positions the mother as the expert on her own life, with her goals and values guiding the counseling process.
A mother says she wants to breastfeed but 'everyone says it's going to be too hard.' What counseling skill should the CLE use first?
Answer: Explore where these messages are coming from and how they make her feel.
Exploring the source and emotional impact of these messages helps the CLE understand the mother's social environment and emotional state before offering information.