Counseling & Communication Skills Flashcards
7 cards from real CLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Counseling & Communication Skills flashcards as text
A mother who speaks limited English is struggling to understand breastfeeding instructions. What is the most appropriate action?
Answer: Arrange for a qualified medical interpreter and use visual aids.
A qualified interpreter ensures accurate communication and maintains confidentiality; visual aids supplement verbal instruction across language barriers.
Which stage of behavior change in the Transtheoretical Model describes a mother who is aware of breastfeeding benefits but has not yet committed to trying it?
Answer: Contemplation
Contemplation is characterized by awareness of the benefits of change but without a firm commitment to act.
A mother tearfully reports that her partner threatened to leave if she continues breastfeeding. What is the CLE's priority response?
Answer: Assess her immediate safety and connect her with appropriate support resources.
Threats within a relationship may signal intimate partner violence; the CLE must prioritize safety and refer to appropriate resources.
When a CLE disagrees with a mother's informed decision to wean, the most ethical response is to:
Answer: Respect her autonomy and offer support for a safe and gradual weaning process.
Respecting maternal autonomy means supporting informed decisions even when they differ from the counselor's preferences.
Which of the following is an example of a leading question a CLE should avoid?
Answer: 'You're planning to breastfeed exclusively, right?'
Leading questions presuppose an answer and can pressure the mother to respond in ways that don't reflect her true situation or intentions.
A CLE is working with a mother who has a history of sexual trauma. Which approach is most important when performing hands-on latch assistance?
Answer: Ask explicit consent before any physical contact and allow her to guide the process.
Trauma-informed care requires explicit consent before touch and empowering the client to maintain control over her body.
What is the role of summarizing during a counseling session?
Answer: To demonstrate that the CLE has been listening and to confirm mutual understanding
Summarizing consolidates key points, confirms the counselor's understanding, and gives the mother an opportunity to correct any misunderstandings.