Counseling & Communication Skills Flashcards
7 cards from real CLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Counseling & Communication Skills flashcards as text
Which of the following best describes the 'ask-tell-ask' counseling method?
Answer: Ask what the mother knows, share information, then ask what she understands or wants to know more about
Ask-Tell-Ask is a patient-centered method that builds on existing knowledge, delivers targeted information, and confirms understanding.
A mother states she wants to stop breastfeeding at 4 weeks but shows ambivalence. What approach aligns with motivational interviewing?
Answer: Explore both sides of her ambivalence without pushing a specific outcome.
Motivational interviewing explores ambivalence without directing the outcome, allowing the mother to identify her own motivations.
Which nonverbal behavior by the CLE most strongly signals active listening?
Answer: Maintaining appropriate eye contact and nodding periodically
Eye contact and nodding communicate attentiveness and encourage the mother to continue sharing.
When documenting a counseling session, what should the CLE prioritize recording?
Answer: Objective observations, mother's stated goals, education provided, and agreed-upon plan
Thorough documentation includes objective data, the mother's perspective, education given, and next steps agreed upon collaboratively.
A breastfeeding mother says, 'My mother-in-law keeps telling me my baby isn't getting enough.' How should the CLE respond first?
Answer: Acknowledge how difficult it is to receive unsolicited advice from family.
Acknowledging the emotional difficulty before problem-solving validates the mother's experience and builds trust.
In a group breastfeeding education class, one participant dominates the discussion. What is the best facilitation strategy?
Answer: Politely redirect by thanking her and inviting others to share.
Redirecting by thanking and inviting others maintains group inclusivity while managing dominant participants respectfully.
What does 'unconditional positive regard' mean in the context of lactation counseling?
Answer: Accepting the mother as a person worthy of respect regardless of her feeding choices
Unconditional positive regard, a concept from Carl Rogers, means accepting the mother's inherent worth without conditions or judgment.