Stakeholder Communication & Reporting Flashcards
7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Communication & Reporting flashcards as text
In a large organization, which stakeholder mapping model helps a CLC coach prioritize communication efforts?
Answer: Power-Interest grid
The Power-Interest grid categorizes stakeholders by their influence and engagement level, guiding the coach on where to focus communication energy.
A coaching sponsor asks a coach to evaluate whether the coachee should be promoted. The coach should:
Answer: Decline to make performance judgments and clarify the coach's role boundaries
Coaches do not evaluate coachees for employment decisions; doing so would blur the coach's role and compromise the trust-based relationship.
Which of the following best describes a 'three-way contract' in leadership coaching stakeholder communication?
Answer: An agreement between the coach, the coachee, and the sponsoring organization outlining roles, expectations, and confidentiality
The three-way contract aligns the coach, coachee, and sponsor on expectations, confidentiality boundaries, and reporting protocols.
When a CLC coach notices that a stakeholder's expectations are unrealistic mid-engagement, the recommended action is to:
Answer: Proactively re-contract with the stakeholder to recalibrate expectations
Re-contracting allows all parties to realign expectations with realistic outcomes before the engagement concludes.
A CLC coach is preparing a final engagement report. Which section is most critical for demonstrating coaching value to the sponsoring organization?
Answer: Outcomes linked to pre-defined organizational goals
Linking outcomes to pre-defined organizational goals directly demonstrates the return on the organization's coaching investment.
A stakeholder group includes both senior leaders and frontline managers with very different communication needs. The most effective approach is to:
Answer: Create differentiated communications tailored to each group's priorities and level of detail
Tailored communication ensures that each stakeholder group receives information at the appropriate depth and relevance to their role.
What is the primary risk of over-communicating coaching progress details to organizational stakeholders?
Answer: It may erode the coachee's trust and willingness to be vulnerable in sessions
Excessive detail sharing can make coachees feel surveilled, undermining the psychological safety essential to effective coaching.