Quality Assurance & Improvement Flashcards
7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A CLC is working with a client who has plateaued in their development. From a quality improvement perspective, what should the coach do first?
Answer: Conduct a structured mid-engagement review to reassess goals, methods, and client readiness
A structured mid-engagement review allows the coach and client to diagnose the plateau and recalibrate the approach collaboratively.
Which approach best demonstrates that a leadership coaching practice is operating with a culture of quality improvement?
Answer: The practice systematically collects data, reviews outcomes, and adapts methods based on evidence
A true quality culture involves systematic, evidence-driven improvement as an ongoing practice rather than a reactive or periodic activity.
A CLC wants to assess whether their coaching questions are consistently powerful across client engagements. The most rigorous quality check would involve:
Answer: Analyzing session transcripts against a validated framework of powerful questioning criteria
Analyzing session transcripts against a validated framework provides objective, criteria-based evidence of question quality beyond self-report.
When a coaching program is scaled across a large organization, which quality assurance mechanism is most critical to maintain consistency?
Answer: Establishing standardized onboarding protocols, shared competency rubrics, and inter-rater calibration sessions for supervisors
Standardized protocols, shared rubrics, and calibration sessions ensure coaches apply consistent standards even at scale.
A client's 360-degree feedback scores show no change after six months of coaching. Before concluding the coaching was ineffective, a CLC should consider:
Answer: Whether the 360 raters had sufficient exposure to the client's new behaviors and whether enough time had passed for rater perception to shift
Rater perception lag and insufficient behavioral exposure are common explanations for unchanged 360 scores despite genuine client growth.
A quality improvement initiative in a coaching firm reveals that coaches who receive monthly supervision show better client outcomes than those who receive it quarterly. The most appropriate action is:
Answer: Establish monthly supervision as the standard practice and monitor whether outcomes improve firm-wide
When data shows a clear relationship between a practice and outcomes, standardizing that practice firm-wide is the appropriate quality improvement action.
Which of the following best illustrates the principle of 'closing the loop' in a coaching quality improvement system?
Answer: Using feedback data to make specific, documented changes to coaching processes and informing stakeholders of what changed and why
Closing the loop means acting on feedback, making documented changes, and communicating those changes back to stakeholders — completing the improvement cycle.