Communication & Active Listening Skills Flashcards
7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Active Listening Skills flashcards as text
When a leadership coach 'mirrors' a client's language, what primary benefit does this create?
Answer: It builds rapport and signals that the coach is truly hearing the client's own framing
Using the client's own words and metaphors strengthens psychological safety and signals deep attentiveness.
Which scenario BEST demonstrates 'listening for what is not being said'?
Answer: A coach notices the client has never once mentioned their team despite discussing leadership challenges
Omissions and patterns of avoidance are data; a skilled coach notices topics the client consistently skirts.
A coach consistently finishes clients' sentences. This habit primarily risks:
Answer: Projecting the coach's meaning onto the client and shutting down their self-expression
Completing sentences substitutes the coach's words for the client's and can derail authentic self-discovery.
What role does emotional validation play in active listening within leadership coaching?
Answer: It communicates that the client's feelings are understandable and worthy of acknowledgment
Validation normalizes the client's emotional experience without endorsing any particular action, creating safety for deeper exploration.
During a virtual coaching session, a client's video frequently freezes. What communication skill is MOST critical in this situation?
Answer: Increasing verbal check-ins and asking clarifying questions to compensate for lost non-verbal cues
When visual cues are lost, a coach must rely more on verbal check-ins to maintain mutual understanding and presence.
Which statement BEST captures the difference between hearing and listening in a coaching context?
Answer: Hearing is the passive reception of sound; listening is the active process of making meaning
Hearing is physiological and automatic, while listening involves intentional attention, interpretation, and meaning-making.
A leadership coaching client describes a conflict with a peer. The coach's BEST active listening response is:
Answer: Reflect both the facts and the feelings: 'It sounds like you felt overlooked, and the project timeline got impacted—is that right?'
Reflecting facts and feelings together shows comprehensive listening and invites the client to confirm or correct the coach's understanding.