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Communication & Active Listening Skills Flashcards

7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Active Listening Skills flashcards as text

  1. In leadership coaching, 'attending behavior' refers to:

    Answer: Using body language, eye contact, and vocal cues that signal full presence

    Attending behavior encompasses all non-verbal signals—posture, eye contact, nods, and vocalics—that communicate presence and interest.

  2. Which questioning technique is MOST effective for expanding a client's perspective during active listening?

    Answer: Hypothetical questions such as 'What would be possible if that barrier disappeared?'

    Hypothetical questions open new cognitive and emotional territory, helping clients envision possibilities beyond current constraints.

  3. A coach notices a mismatch between a client's words ('I'm fine') and their tone (strained and quiet). The BEST response is:

    Answer: Gently name the discrepancy: 'You said you're fine, yet I notice something in your voice—what's really going on?'

    Naming a verbal-nonverbal discrepancy respectfully invites the client to explore what they may be minimizing.

  4. What is the key distinction between summarizing and paraphrasing in coaching?

    Answer: Summarizing condenses multiple points across a longer exchange; paraphrasing restates one idea

    Summarizing synthesizes themes over a longer segment of conversation, while paraphrasing reflects a single idea just expressed.

  5. Which of the following BEST exemplifies cultural competence in coaching communication?

    Answer: Adapting communication style while remaining curious about cultural norms that shape the client's behavior

    Culturally competent coaches flex their style and stay genuinely curious rather than imposing a single communication framework.

  6. A coaching client frequently answers with 'yes, but…' responses. This pattern most often signals:

    Answer: Ambivalence or an unaddressed objection that deserves exploration

    'Yes, but…' consistently negates the preceding idea and is a marker of internal conflict or resistance worth exploring.

  7. In ICF competency terms, 'listening to understand rather than to respond' is MOST aligned with which core competency?

    Answer: Active listening

    The ICF's Active Listening competency centers on focusing entirely on what the client communicates verbally and nonverbally, not on crafting a reply.