Cultural Competence and Awareness Flashcards

Cultural competence in a CLA role primarily means:

Answer: Having the awareness and skills to effectively serve culturally diverse clients

Cultural competence involves the knowledge, awareness, and skills needed to communicate effectively and respectfully with people from diverse cultural backgrounds.

A client from a culture where direct eye contact is considered disrespectful avoids looking at the provider. A culturally competent CLA should:

Answer: Recognize it as a cultural norm and not intervene

A culturally competent CLA recognizes that communication norms vary across cultures and does not impose the dominant culture's expectations on the client.

What is 'cultural brokering' in the context of a CLA's role?

Answer: Helping bridge cultural gaps that affect communication and service access

Cultural brokering involves helping clients and service providers understand each other's cultural contexts to facilitate effective communication and service delivery.

When a cultural practice directly conflicts with US law, the CLA should:

Answer: Accurately interpret information shared by both parties without taking sides

The CLA's role is to interpret accurately and impartially, not to adjudicate cultural-legal conflicts or advise clients on their practices.

Which concept describes unconscious assumptions a CLA might have about a client based on their cultural background?

Answer: Implicit bias

Implicit bias refers to unconscious attitudes or stereotypes that can affect the CLA's behavior and interpretation without conscious awareness.

A CLA working with a refugee community should understand that trauma:

Answer: May cause clients to avoid certain topics or express themselves indirectly

Trauma can significantly affect how clients communicate, causing avoidance, indirect speech, or silence, which the CLA must recognize without attempting to provide therapy.