Order Fulfillment and Distribution Flashcards
6 cards from real CLA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Order Fulfillment and Distribution flashcards as text
What is 'last mile delivery' in logistics?
Answer: The final leg of the delivery process from a local distribution hub to the end customer's location
Last mile delivery refers to the final step of moving a product from a distribution hub or fulfillment center to the customer's doorstep, often the most costly and complex part of the supply chain.
What is the purpose of a returns management process (reverse logistics)?
Answer: To efficiently handle product returns from customers back through the supply chain for restocking, repair, or disposal
Reverse logistics manages the flow of returned goods from customers back to the warehouse or manufacturer for evaluation, restocking, refurbishment, or disposal.
What does 'order accuracy rate' measure in a fulfillment center?
Answer: The percentage of orders shipped with the correct items and quantities compared to total orders shipped
Order accuracy rate measures how often fulfillment centers ship exactly what the customer ordered, a key metric for customer satisfaction and operational quality.
What is 'zone skipping' in distribution?
Answer: Bypassing regional carrier hubs by shipping freight directly to a zone closer to the final destination
Zone skipping bypasses multiple carrier handling points by consolidating parcels and injecting them closer to their destination, reducing both transit time and shipping costs.
What does 'fill rate' measure in order fulfillment?
Answer: The percentage of customer demand that is immediately met from available inventory
Fill rate measures the proportion of orders or order lines that can be completely filled from on-hand stock without backorders, reflecting inventory availability.
What is the benefit of using barcodes or RFID in order fulfillment?
Answer: They improve inventory accuracy and speed up picking, packing, and shipping by enabling rapid, error-free scanning
Barcodes and RFID technology allow workers to quickly scan items at each step of the fulfillment process, reducing picking errors and providing real-time inventory visibility.