Training, Development, and Coaching Flashcards
6 cards from real Civil Service Supervisor Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Training, Development, and Coaching flashcards as text
A supervisor notices that a new employee makes frequent errors in data entry. The BEST initial response is to:
Answer: Provide one-on-one coaching to identify gaps and correct techniques
Early coaching addresses skill gaps before they become performance problems, giving the employee a fair opportunity to succeed.
The ADDIE model used in training development stands for:
Answer: Analysis, Design, Development, Implementation, Evaluation
ADDIE is a systematic instructional design framework used to develop effective training programs in government and private organizations.
A supervisor conducting a needs assessment before designing a training program is primarily trying to determine:
Answer: The gap between current employee skills and the skills required for the job
A training needs assessment identifies the specific knowledge or skill deficits that training should address, ensuring relevance and efficiency.
Which coaching approach is most effective when an employee clearly understands the task but lacks confidence to perform it independently?
Answer: Encouragement and gradual reduction of supervision as confidence builds
Situational leadership theory indicates that employees with skill but low confidence need supportive coaching, not additional instruction.
A supervisor should document employee training activities primarily because:
Answer: Documentation supports compliance, continuity, and performance evaluations
Training records provide evidence of investment in employee development, support legal compliance, and inform future performance discussions.
Which training method is MOST effective for teaching a procedural skill that employees must perform under time pressure?
Answer: Hands-on simulation or practice exercises that mimic actual job conditions
Simulation and practice under realistic conditions builds procedural fluency and prepares employees for performance under pressure.