Training, Development, and Coaching Flashcards
6 cards from real Civil Service Supervisor Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Training, Development, and Coaching flashcards as text
A supervisor implementing a formal mentoring program should pair mentors and mentees primarily based on:
Answer: Developmental goals and complementary skills, not just seniority or convenience
Effective mentoring pairings align the mentee's growth needs with the mentor's relevant experience and skills.
Which statement BEST describes the difference between training and development in a civil service context?
Answer: Training addresses current job skill gaps; development prepares employees for future roles
Training focuses on immediate job performance needs, while development is a broader, longer-term investment in employee capability and career growth.
After sending three employees to an expensive external training program, a supervisor should follow up by:
Answer: Having employees share key takeaways with the team and apply new skills to current projects
Transfer of training—applying new skills on the job and sharing knowledge—maximizes the return on training investment.
A supervisor observes that despite completing required training, an employee still does not follow the correct procedure. The MOST likely cause is:
Answer: A transfer of training barrier such as lack of practice opportunity or supervisory reinforcement
Transfer barriers — such as no opportunity to practice, no feedback, or unsupportive environment — are the most common reason training fails to change behavior.
A civil service supervisor uses the 70-20-10 development model, which means:
Answer: 70% learning from experience, 20% from others, and 10% from formal training
The 70-20-10 model holds that most learning comes from challenging job experiences, supported by social learning and supplemented by formal instruction.
Which of the following is a supervisor's PRIMARY responsibility in employee development?
Answer: Creating conditions where employees can grow by providing opportunities, feedback, and support
Supervisors are the day-to-day architects of employee development through assignments, feedback, and a supportive work environment.