Civil Service Supervisor Conflict Resolution Techniques Flashcards
7 cards from real Civil Service Supervisor Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Civil Service Supervisor Conflict Resolution Techniques flashcards as text
Two employees have an ongoing personal dispute that is beginning to affect team productivity. What should the supervisor do first?
Answer: Meet with each employee individually to understand their perspectives
Meeting individually with each employee first allows the supervisor to gather unbiased information before taking any action.
A supervisor discovers that two team members have been sending hostile emails to each other. Which action is most appropriate?
Answer: Address the behavior privately with each employee and document the conversation
Addressing behavior privately and documenting the discussion is both corrective and creates a record if further action is needed.
During a team meeting, two employees begin arguing loudly. The most immediate supervisor action should be to:
Answer: Adjourn the meeting and address the conflict separately
Adjourning prevents public escalation and allows the conflict to be addressed in a calmer, private setting.
An employee accuses a coworker of taking credit for their work. The supervisor should:
Answer: Ask the accusing employee for documentation and then meet with both parties
Requesting documentation and meeting with both parties ensures a fair, evidence-based resolution.
Which conflict resolution style involves one party fully yielding to the other's demands?
Answer: Accommodating
Accommodating means one party prioritizes the relationship or the other's needs over their own goals.
A supervisor notices that a quiet, long-term conflict between two employees has gradually lowered morale in the unit. This is an example of:
Answer: Latent conflict turning into felt conflict
Latent conflict that is not addressed can become felt conflict, visibly affecting employee morale and performance.
When using interest-based negotiation to resolve a workplace conflict, a supervisor focuses on:
Answer: The underlying needs and concerns driving each party's position
Interest-based negotiation looks beyond stated positions to address the underlying needs, enabling more durable agreements.