Clerical Ability and Filing Flashcards
6 cards from real Civil Service Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Clerical Ability and Filing flashcards as text
Which of the following names would be filed FIRST in an alphabetical filing system?
Answer: Oakley, Susan
In alphabetical filing, apostrophes are ignored. 'Oakley' (O-A-K) comes before 'Oberman' (O-B-E) and the O' names when sorted letter by letter.
A clerk receives a document dated March 15, 2024, but it was supposed to be filed by subject rather than date. The document concerns 'Employee Benefits - Health Insurance.' Under which primary heading should it be filed?
Answer: Employee Benefits
When filing by subject, the primary heading is the broadest topic category. 'Employee Benefits' is the main subject, with 'Health Insurance' as a subheading.
When proofreading the following pairs of numbers, which pair contains a DISCREPANCY? Pair A: 4829163 / 4829163 Pair B: 7736501 / 7736501 Pair C: 9154827 / 9154287 Pair D: 3362718 / 3362718
Answer: Pair C
Pair C contains a discrepancy: 9154827 vs 9154287. The digits '82' and '28' are transposed.
A filing system uses the following codes: A = Administrative, F = Financial, P = Personnel, L = Legal. A document about an employee's salary dispute that has gone to arbitration should be cross-referenced under which codes?
Answer: P, F, and L
A salary dispute in arbitration involves Personnel (employee matter), Financial (salary), and Legal (arbitration) — all three codes apply for cross-referencing.
Which of the following represents the correct chronological filing order, from OLDEST to NEWEST?
Answer: Jan 15, 2024; Feb 28, 2024; Mar 1, 2024; Apr 2, 2024
Chronological order from oldest to newest: January 15, February 28, March 1, April 2 — each date follows sequentially through the calendar year.
A clerk needs to file documents for the following businesses. Which should be filed SECOND in alphabetical order? 1. The Daily Grind Coffee Shop 2. D & B Consulting Group 3. Dakota Plains Energy 4. D'Angelo's Restaurant
Answer: Dakota Plains Energy
Ignoring articles ('The') and punctuation, and treating '&' as 'and': Daily Grind (D-A-I), Dakota Plains (D-A-K), D and B (D-A-N-D), D'Angelo's (D-A-N-G). Dakota Plains is filed second.