Practice Test Geeks(CIS) Certified Implementation Specialist Practice Test
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System Configuration & Customization Flashcards

7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which ServiceNow configuration object defines the columns, labels, and default sort order for a list view?

    Answer: sys_ui_list

    The sys_ui_list table stores list layout configurations, including which columns appear and their order for each view.

  2. A ServiceNow administrator wants a notification email to include data from a related record (not the triggering record). Which feature enables this?

    Answer: Mail Script

    Mail Scripts allow administrators to write server-side JavaScript that fetches and formats data from any related record for inclusion in notifications.

  3. In the ServiceNow platform, what does a 'Data Policy' enforce that a 'UI Policy' does not?

    Answer: Server-side mandatory and read-only rules regardless of interface

    Data Policies enforce field constraints on the server side, ensuring rules apply even when records are modified via web services, import sets, or scripts.

  4. Which ServiceNow component would you use to display a custom HTML widget with real-time data on a Service Portal page?

    Answer: Service Portal Widget

    Service Portal Widgets combine HTML, CSS, client-side JavaScript, and server-side scripts to render dynamic content on portal pages.

  5. When configuring an SLA definition in ServiceNow, which field determines when the SLA clock stops temporarily?

    Answer: Pause Condition

    The Pause Condition defines circumstances under which the SLA timer is suspended without resetting, such as when an incident is awaiting user response.

  6. In ServiceNow Flow Designer, what is the correct term for a reusable sequence of actions that can be called from multiple flows?

    Answer: Subflow

    Subflows are reusable logic blocks within Flow Designer that accept inputs and return outputs, callable from parent flows or other subflows.

  7. Which tool in ServiceNow allows an administrator to compare configurations between two instances and identify differences?

    Answer: Instance Compare

    Instance Compare (available in HI/Now Support) allows side-by-side configuration comparison between ServiceNow instances to identify drift.