Practice Test Geeks(CIS) Certified Implementation Specialist Practice Test
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Quality Assurance Flashcards

7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Assurance flashcards as text

  1. A project team skips integration testing because unit tests all passed. What risk does this create?

    Answer: Inter-component interactions may fail even when individual components work correctly

    Unit tests validate individual components in isolation; integration testing is needed to verify that components work correctly together.

  2. In a ServiceNow implementation, what is the purpose of an entry criterion for a test phase?

    Answer: To define the conditions that must be met before testing can begin

    Entry criteria are prerequisites (e.g., code deployed, test data ready) that must be satisfied before a test phase officially starts.

  3. Which practice reduces the risk of introducing new defects when fixing an existing bug in ServiceNow?

    Answer: Running targeted regression tests around the fix area

    Targeted regression testing after a bug fix verifies the fix works and that it hasn't inadvertently broken related functionality.

  4. What is 'risk-based testing' and how does it prioritize QA effort?

    Answer: Focusing testing resources on the highest-risk areas of the system based on likelihood and impact of failure

    Risk-based testing allocates more testing effort to areas where defects would have the greatest business impact or are most likely to occur.

  5. When should performance testing ideally be conducted during a ServiceNow implementation?

    Answer: Early and iteratively, with a formal performance test before go-live

    Early iterative performance testing catches bottlenecks when they are cheaper to fix, with a final formal test confirming readiness for production load.

  6. What is the role of a QA lead in a ServiceNow CIS implementation project?

    Answer: Defining the test strategy, coordinating test execution, tracking defects, and communicating quality status to stakeholders

    The QA lead owns the overall test strategy, manages the team, tracks quality metrics, and reports status — not hands-on execution of every test.

  7. Which exit criterion is most critical before approving a ServiceNow implementation for production release?

    Answer: All severity-1 and severity-2 defects are resolved and UAT sign-off is obtained from business stakeholders

    Critical exit criteria focus on resolving high-severity defects and obtaining formal business acceptance, not necessarily achieving 100% test pass rate.