Quality Assurance Flashcards

What is the primary benefit of shift-left testing in a ServiceNow implementation project?

Answer: Finding defects earlier in the development cycle reduces cost and rework

Shift-left testing catches defects earlier when they are cheaper and faster to fix, reducing overall project risk.

Which ServiceNow tool allows testers to record UI interactions and replay them as automated tests?

Answer: ATF step recorder

The ATF step recorder captures user interactions in the browser and converts them into replayable ATF test steps.

A QA team wants to ensure a new ITSM workflow handles 500 concurrent users without degradation. Which test type addresses this?

Answer: Load testing

Load testing simulates multiple concurrent users to verify system performance under expected or peak conditions.

What does a 'false negative' in automated testing indicate?

Answer: A test passes even though a defect exists

A false negative occurs when a test incorrectly reports success, masking an actual defect in the system.

In ServiceNow QA, what is the purpose of setting a 'rollback plan' before a production deployment?

Answer: To restore the system to a known good state if the deployment causes issues

A rollback plan defines the steps to revert a failed deployment and restore production stability quickly.

Which practice ensures that test cases remain aligned with changing business requirements throughout a project?

Answer: Continuous test case review and traceability matrix maintenance

Maintaining a traceability matrix links requirements to test cases, making it clear when requirement changes necessitate test updates.

What is 'test data management' and why is it important in ServiceNow implementations?

Answer: Creating, maintaining, and masking realistic data sets so tests reflect production scenarios without exposing PII

Proper test data management ensures realistic, privacy-compliant data is available for testing, improving test accuracy.