Mixed Deck — All CIS Topics Flashcards

What does a 'false negative' in automated testing indicate?

Answer: A test passes even though a defect exists

A false negative occurs when a test incorrectly reports success, masking an actual defect in the system.

Which baseline document should a CIS implementation specialist reference when evaluating whether a requested change is within scope?

Answer: Scope Baseline

The Scope Baseline, comprising the scope statement, WBS, and WBS dictionary, is the reference for evaluating scope changes.

In ServiceNow, what is the effect of setting a Business Rule to 'async' execution?

Answer: The rule runs in a background thread after the transaction commits

Async Business Rules are queued and executed in a background thread after the triggering transaction completes, improving UI responsiveness for non-critical operations.

What is the critical path in a CIS implementation project schedule?

Answer: The longest path of dependent tasks that determines the minimum project duration

The critical path is the longest sequence of dependent activities and directly determines the earliest possible project completion date.

What does 'parallel running' mean during an implementation transition?

Answer: Operating both the old and new systems simultaneously for comparison

Parallel running keeps both legacy and new systems active simultaneously so teams can compare outputs and ensure data accuracy before full cutover.

In CIS integration design, what is an API (Application Programming Interface) PRIMARILY used for?

Answer: Defining how software components communicate and exchange data

An API defines the rules and protocols for how different software applications communicate and share data with each other.

A CIS specialist is asked to reduce the load on a production server that handles high concurrent user traffic. Which strategy is MOST effective?

Answer: Implementing load balancing across multiple servers

Load balancing distributes incoming traffic across multiple servers, preventing any single server from becoming a bottleneck under high concurrent usage.

Which ServiceNow tool allows testers to record UI interactions and replay them as automated tests?

Answer: ATF step recorder

The ATF step recorder captures user interactions in the browser and converts them into replayable ATF test steps.

Which of the following BEST describes 'active sponsorship' in the context of implementation change management?

Answer: A senior leader who visibly champions the change, communicates its importance, and removes barriers for the team

Active sponsorship requires visible, ongoing leadership engagement — not just budget approval — to drive organizational commitment to the change.

What is the role of a reverse proxy in CIS web application infrastructure?

Answer: To sit in front of web servers, handling client requests, SSL termination, and routing to backend services

A reverse proxy intercepts client requests and forwards them to appropriate backend servers, often handling SSL termination, caching, and load distribution.

A client's middle management layer is not reinforcing the new system adoption with their teams. What should the implementation specialist recommend?

Answer: Develop a manager enablement program that equips them to champion the change

Manager enablement gives middle managers the knowledge, talking points, and tools they need to actively support and reinforce the change with their teams.

What is the purpose of environment promotion in a CIS implementation (Dev → QA → UAT → Production)?

Answer: To progressively validate changes through controlled stages before they reach end users

Environment promotion ensures that code and configuration changes are tested and validated at each stage before reaching production, reducing the risk of defects affecting end users.

When using Key Performance Indicators (KPIs) for system monitoring, what distinguishes a lagging indicator from a leading indicator?

Answer: Lagging indicators measure outcomes after the fact; leading indicators signal potential future issues

Lagging KPIs (e.g., number of outages last month) measure what already happened, while leading KPIs (e.g., error rate trends) help predict and prevent future problems.

What is the primary goal of an ETL process in a CIS data migration?

Answer: Extract, Transform, and Load data from source to target systems

ETL (Extract, Transform, Load) is the process of pulling data from source systems, converting it to fit the target format, and loading it into the destination system.

In CIS security planning, encryption 'at rest' means:

Answer: Data stored on disk or in a database is encrypted to protect it from physical theft

Encryption at rest protects stored data by encoding it so that physical access to storage media does not expose readable information.

What is the role of a change management leader?

Answer: To guide the organization through change and ensure success

A change management leader is responsible for championing the change initiative, developing and executing the change strategy, and guiding the organization through the transition. Their role involves communicating the vision, building coalitions, managing resistance, and ensuring that employees are prepared and supported to adopt new ways of working. Ultimately, they are critical for ensuring the successful realization of the change's benefits.

Which principle ensures that critical tasks in a CIS implementation require involvement of more than one person to prevent fraud or error?

Answer: Separation of duties

Separation of duties requires that no single person has control over all steps of a critical process, reducing the risk of fraud or undetected errors.

How does continuous testing contribute to quality assurance?

Answer: It helps catch defects early and ensures system alignment

Continuous testing involves integrating testing activities throughout the entire software development lifecycle, rather than just at the end. By testing frequently and early, defects can be identified and resolved much sooner, reducing the cost and effort of fixing them later. This approach ensures that the system continuously aligns with requirements and maintains quality as new features are added or changes are made.

How does effective change management enhance project outcomes?

Answer: By allowing for smooth transitions and maintaining project momentum

Effective change management enhances project outcomes by systematically preparing people for new ways of working, thereby minimizing resistance and disruption. It ensures that transitions to new systems or processes are smooth, maintaining productivity and morale, and preventing delays. This proactive approach helps sustain project momentum and ensures the desired benefits of the implementation are fully realized.

A CIS professional is tasked with reducing end-user perceived latency in a web-based ERP system. Which front-end optimization is MOST impactful?

Answer: Minimizing and compressing JavaScript and CSS files, and enabling browser caching

Minifying and compressing front-end assets reduces the amount of data transferred to the browser, and caching prevents repeated downloads, directly lowering perceived load times.