Implementation Methodologies Flashcards
7 cards from real CIS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Implementation Methodologies flashcards as text
What is a key benefit of using an iterative implementation methodology over Waterfall for complex ITSM projects?
Answer: It allows for continuous feedback and course correction throughout delivery
Iterative methodologies enable frequent feedback loops, allowing teams to adapt to changing requirements and correct issues before they compound.
What is 'technical debt' in the context of a platform implementation?
Answer: The future cost of rework caused by choosing quick solutions over proper ones
Technical debt represents the implied cost of future rework accumulated when shortcuts or suboptimal solutions are chosen for speed over quality.
During implementation planning, what does a Work Breakdown Structure (WBS) provide?
Answer: A visual hierarchy of all project deliverables and tasks
A WBS decomposes the total project scope into smaller, manageable components organized hierarchically, making planning and tracking easier.
In ServiceNow implementations, what is the 'Now Create' methodology primarily designed to do?
Answer: Provide a prescriptive implementation playbook aligned to platform best practices
Now Create is ServiceNow's prescriptive implementation methodology that provides phase-based guidance, templates, and best practices to accelerate successful deployments.
What is the purpose of a 'lessons learned' session at the end of an implementation project?
Answer: To capture what worked well and what should be improved for future projects
A lessons learned session documents successes and failures from the project so that the organization can continuously improve its implementation practices.
Which metric best measures the effectiveness of an ITSM implementation after go-live?
Answer: Mean Time to Resolve (MTTR) incidents compared to pre-implementation baseline
Comparing MTTR before and after go-live directly measures whether the ITSM implementation improved operational efficiency, its core goal.
What is the role of a 'business process owner' during an implementation project?
Answer: Providing subject matter expertise and approving process designs on behalf of the business
A business process owner is accountable for a specific business process and ensures the implemented solution aligns with operational needs and approves process designs.