CIS Training & User Adoption Flashcards

What is the ADDIE model used for in the context of CIS training development?

Answer: A systematic instructional design framework: Analysis, Design, Development, Implementation, Evaluation

ADDIE is a widely used instructional design model that provides a structured process for creating effective training programs through five sequential phases.

Which training delivery method is MOST suitable for geographically dispersed CIS users who need flexible, self-paced learning?

Answer: E-learning / computer-based training (CBT)

E-learning and CBT allow users to learn at their own pace, from any location, making them ideal for distributed teams that cannot attend in-person sessions simultaneously.

A 'train-the-trainer' approach in a CIS implementation involves:

Answer: Training a select group of internal users who then train their colleagues

Train-the-trainer builds internal training capacity by equipping a subset of power users or champions to deliver training to their peers, scaling knowledge transfer cost-effectively.

User adoption metrics after a CIS go-live should PRIMARILY measure:

Answer: Whether users are actively using the system as intended and achieving business outcomes

Adoption metrics such as login rates, feature utilization, and task completion rates reveal whether users are effectively embracing the system to achieve the intended business value.

What is a 'super user' or 'power user' in a CIS implementation?

Answer: A trained internal champion who provides peer support and first-line help for the new system

Super users are internal staff trained to a deeper level who act as first-line support, answer peer questions, and advocate for the system within their department.

Which analysis should be conducted FIRST when designing a CIS training program?

Answer: Training needs analysis (TNA)

A Training Needs Analysis identifies skill gaps, target audiences, and performance objectives before any training content is designed or developed.