CHSA Healthcare Human Resources & Workforce Development 3

Question 1

Which federal law requires covered healthcare employers to provide reasonable accommodations to qualified employees with disabilities, unless doing so would cause undue hardship?

Accepted Answer

The Americans with Disabilities Act (ADA) of 1990

Answer

The Rehabilitation Act of 1973

Answer

Title VII of the Civil Rights Act of 1964

Answer

The Genetic Information Nondiscrimination Act (GINA)

Question 2

In healthcare organizational management, what does 'span of control' refer to?

Accepted Answer

The number of subordinates directly supervised by one manager

Answer

The geographic area covered by a healthcare administrator's authority

Answer

The range of clinical services a department is authorized to provide

Answer

The financial budget a manager is authorized to approve

Question 3

What is collective bargaining in the context of healthcare labor relations?

Accepted Answer

A negotiation process between employer representatives and a union to establish wages, hours, and working conditions in a labor contract

Answer

A budgeting process in which multiple departments negotiate for shared resources

Answer

A group purchasing strategy used by healthcare systems to reduce supply costs

Answer

A method of evaluating employee grievances through peer review committees

Question 4

Which federal agency is primarily responsible for enforcing workplace safety regulations, including those protecting healthcare workers from occupational hazards?

Accepted Answer

The Occupational Safety and Health Administration (OSHA)

Answer

The Centers for Disease Control and Prevention (CDC)

Answer

The Equal Employment Opportunity Commission (EEOC)

Answer

The National Labor Relations Board (NLRB)

Question 5

What is the primary function of the National Labor Relations Board (NLRB) in the context of healthcare workforce management?

Accepted Answer

Protecting employees' rights to organize and engage in collective bargaining, and preventing unfair labor practices

Answer

Setting minimum wage standards for healthcare workers

Answer

Enforcing workplace safety standards in clinical environments

Answer

Administering unemployment insurance claims for terminated healthcare employees

Question 6

Which organizational structure assigns employees to both a functional department and a project or product team, creating dual reporting relationships?

Accepted Answer

Matrix organizational structure

Answer

Flat organizational structure

Answer

Divisional organizational structure

Answer

Hierarchical organizational structure

Question 7

Which retention strategy has been shown to be most effective at reducing voluntary turnover among registered nurses in acute care hospital settings?

Accepted Answer

Implementing shared governance models that give nurses a voice in clinical and operational decisions

Answer

Increasing base salary by 10% annually for all clinical staff

Answer

Providing free parking and meal subsidies as part of the benefits package

Answer

Mandating annual performance bonuses tied to patient satisfaction scores