Client Consultation Skills Flashcards
7 cards from real CHS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Consultation Skills flashcards as text
A long-time client wants to try a bold new color but seems hesitant and unsure. What is the best way to guide the consultation?
Answer: Use before-and-after photos and explain the process to help the client make an informed decision
Showing examples and explaining the process helps hesitant clients feel informed and confident in their decision.
Which of the following best describes 'informed consent' in the context of a hair service?
Answer: The client understands the risks, expected results, and aftercare before agreeing to the service
Informed consent means the client has enough information about the process and potential outcomes to willingly agree to proceed.
During a consultation, a client says they want to 'keep the length.' Which follow-up question is most useful?
Answer: How many inches would you consider keeping versus trimming?
Defining 'length' numerically prevents misunderstanding since clients and stylists may have very different perceptions of the term.
A client requests a keratin treatment and mentions they are sensitive to strong smells. What should you do during the consultation?
Answer: Disclose the treatment's odor level, discuss ventilation, and ensure the client can tolerate it
Full disclosure of service characteristics, including strong odors, allows the client to make an informed decision about proceeding.
What is a key benefit of showing the client a mirror at key stages throughout a haircut consultation and service?
Answer: It allows real-time feedback so adjustments can be made before it is too late
Mid-service visual checks catch any concerns early, making it easier to correct the direction before the service is complete.
A client with shoulder-length hair requests a style from a photo showing a pixie cut. What is the most critical element to address during consultation?
Answer: The irreversibility of removing significant length and growing-out implications
Drastic length removal is permanent in the short term, and clients should fully understand the grow-out commitment before proceeding.
Which non-verbal cue during a consultation might indicate a client is uncomfortable with the proposed service?
Answer: Crossing arms, avoiding eye contact, or giving short responses
Closed body language such as crossed arms or limited engagement often signals discomfort or hesitation that should be addressed verbally.