Organizational Effectiveness Flashcards
7 cards from real CHRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Organizational Effectiveness flashcards as text
Which element of a psychological contract, when violated, most often triggers voluntary turnover?
Answer: Relational obligations like career development and job security
Violations of relational obligations—trust, growth, and security—are more emotionally significant and more strongly predict voluntary departure.
A matrix organizational structure creates tension because employees report to:
Answer: Both a functional manager and a project manager simultaneously
Dual reporting lines in a matrix structure create role ambiguity and authority conflicts between functional and project managers.
Which workforce planning technique uses historical data trends to project future headcount needs?
Answer: Trend analysis
Trend analysis extrapolates historical patterns in staffing ratios and business volume to estimate future workforce requirements.
An organization implements an employee value proposition (EVP). Its primary purpose is to:
Answer: Articulate what the organization offers employees in exchange for their contributions
An EVP communicates the unique combination of benefits, opportunities, and culture an employer offers to attract and retain talent.
Which change model describes unfreezing existing behaviors, transitioning, and refreezing new behaviors?
Answer: Lewin's Change Model
Kurt Lewin's three-stage model moves through unfreezing old habits, making changes, and then refreezing to stabilize new behaviors.
A company's absenteeism rate rises sharply in one quarter. The FIRST step HR should take is to:
Answer: Analyze attendance data to identify patterns by shift, department, or tenure
Diagnosing patterns before intervening ensures the response targets the actual cause rather than symptoms.
In the context of organizational effectiveness, what does 'alignment' specifically refer to?
Answer: Consistency between strategy, structure, systems, and culture
Organizational alignment means the strategy, structure, processes, and culture are mutually reinforcing and point toward the same goals.