CHRP - Certified Human Resources Professional Labour and Employee Relations Questions and Answers

Question 1

An employer discovers a union is attempting to organize its workforce.
The HR manager is asked for advice on what actions management can legally take.
Which of the following actions constitutes an unfair labour practice in Canada?

Accepted Answer

Offering a wage increase to employees to discourage them from supporting the union.

Answer

Holding a mandatory staff meeting to present facts about the company and its current employee benefits.

Answer

Forbidding distribution of union literature on company property during non-working hours.

Answer

Advising employees that the company prefers to remain union-free but will respect their legal right to choose.

Question 2

A newly certified union and an employer have been negotiating their first collective agreement for several months but have reached an impasse. What is the most common next step in the collective bargaining process under most Canadian labour jurisdictions to help resolve the dispute?

Accepted Answer

Requesting the appointment of a conciliation officer from the Ministry of Labour.

Answer

Immediately proceeding to a strike or lockout action.

Answer

Filing an unfair labour practice complaint with the Labour Relations Board.

Answer

Agreeing to binding arbitration to settle all outstanding issues.

Question 3

Which of the following is the primary purpose of a grievance procedure in a collective agreement?

Accepted Answer

To provide a systematic process for resolving disputes over the interpretation and application of the collective agreement.

Answer

To provide a formal process for terminating underperforming employees.

Answer

To renegotiate the terms of the collective agreement during its term.

Answer

To allow management to unilaterally change workplace rules and policies.

Question 4

A manufacturing company implements a series of integrated HR practices, including employee involvement teams, extensive skills training, and performance-based pay. The goal is to enhance employee knowledge, skills, and commitment to improve organizational performance. This approach is best described as:

Accepted Answer

A high-performance work system (HPWS).

Answer

A management by objectives (MBO) program.

Answer

A traditional top-down management structure.

Answer

A job enrichment strategy.

Question 5

During a union certification drive, what is the key piece of evidence a union must submit to the Labour Relations Board to demonstrate it has sufficient support from employees in the proposed bargaining unit?

Accepted Answer

Signed membership cards from employees accompanied by a nominal payment.

Answer

A petition signed by community leaders.

Answer

A business case outlining the benefits of unionization.

Answer

A record of all employee complaints against the employer for the past year.

Question 6

An employee in a unionized environment believes their supervisor has violated a specific clause in the collective agreement regarding overtime allocation. According to a typical grievance procedure, what is the employee's most appropriate first step?

Accepted Answer

Discuss the issue with their union steward and/or immediate supervisor.

Answer

File a complaint directly with the provincial Labour Relations Board.

Answer

Organize a work stoppage with their colleagues.

Answer

Request immediate binding arbitration.

An employer discovers a union is attempting to organize its workforce.The HR manager is asked for advice on what actions management can legally take.Which of the following actions constitutes an unfair labour practice in Canada?

An employer discovers a union is attempting to organize its workforce.
The HR manager is asked for advice on what actions management can legally take.
Which of the following actions constitutes an unfair labour practice in Canada?