Operations Management & Efficiency Flashcards
7 cards from real CHP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Operations Management & Efficiency flashcards as text
A resort experiences a 30% spike in demand every July. Which operational strategy best prepares the property?
Answer: Developing a seasonal surge plan with pre-trained on-call staff and pre-ordered supplies
A documented surge plan with pre-trained flexible staff and inventory buffers ensures readiness without permanently inflating fixed costs.
Which of the following best describes 'yield management' in a hotel context?
Answer: Selling the right room to the right guest at the right price and time
Yield management (revenue management) optimizes revenue by dynamically pricing inventory based on demand, timing, and guest segment.
A food & beverage manager wants to reduce the cost of goods sold (COGS). Which action has the most direct impact?
Answer: Tightening portion control and reducing over-purchasing
Portion control ensures each dish uses only the budgeted amount of ingredients, while right-sizing orders prevents costly spoilage.
What is the key advantage of cross-training employees across multiple departments?
Answer: It increases scheduling flexibility and reduces reliance on overtime during peak periods
Cross-trained employees can be deployed where needed most, reducing overtime costs and service gaps during unexpected demand shifts.
Which tool is most commonly used to track and compare a hotel's performance against its competitive set?
Answer: The STR (Smith Travel Research) competitive benchmarking report
STR reports provide aggregated market data that allows properties to compare their occupancy, ADR, and RevPAR against a defined competitor set.
A hotel's GOPPAR (Gross Operating Profit Per Available Room) declined despite RevPAR growth. What does this indicate?
Answer: Operating expenses grew faster than revenue
GOPPAR measures profitability after operating expenses, so revenue growth paired with falling GOPPAR signals that costs are rising faster than income.
What is the primary reason hotels conduct regular preventive maintenance (PM) programs?
Answer: To extend asset life, prevent costly emergency repairs, and maintain guest experience consistency
Preventive maintenance proactively addresses wear before failure, reducing expensive emergency repairs and guest dissatisfaction from broken amenities.