Housekeeping & Property Maintenance Flashcards

What is the standard protocol for a housekeeper entering a guest room when the 'Do Not Disturb' sign is displayed?

Answer: Knock, announce, then skip the room and report to supervisor

When a DND sign is posted, housekeepers must respect guest privacy by skipping the room and notifying the supervisor for follow-up.

Which cleaning method uses color-coded cloths to prevent cross-contamination between different areas of a hotel room?

Answer: Color-coding system

Color-coding cleaning cloths (e.g., red for bathrooms, blue for general surfaces) prevents pathogens from spreading between areas.

What does the term 'par level' refer to in hotel housekeeping?

Answer: The minimum inventory of linens needed to service all rooms once

Par level is the quantity of linen, towels, or supplies needed to fully service all occupied rooms one time.

A preventive maintenance program in a hotel is PRIMARILY designed to:

Answer: Identify and fix equipment issues before they cause failures

Preventive maintenance proactively addresses wear and potential failures to extend equipment life and avoid costly emergency repairs.

Which of the following is the MOST important reason to document a maintenance work order in a hotel property management system?

Answer: To track completion, accountability, and recurring issues

Work orders create an audit trail that helps management track repair status, identify recurring problems, and hold staff accountable.

What is the recommended order for cleaning a hotel guest bathroom following industry standards?

Answer: Mirror → sink → toilet → floor

Cleaning from top to bottom (mirror/high surfaces → sink → toilet → floor) prevents dirty particles from contaminating already-cleaned areas.