CHI CHI Lodging Operations & Housekeeping

Question 1

What is the primary purpose of a property management system (PMS) in lodging operations?

Accepted Answer

To manage reservations, check-ins, and room assignments

Answer

To process payroll for hotel staff

Answer

To monitor food and beverage inventory

Answer

To generate marketing campaigns

Question 2

Which housekeeping metric measures the number of rooms cleaned per housekeeping labor hour?

Accepted Answer

Room attendant productivity ratio

Answer

Occupancy rate

Answer

RevPAR

Answer

Average daily rate

Question 3

In US lodging operations, what does 'turndown service' refer to?

Accepted Answer

An evening service that prepares the guest room for sleep

Answer

Refusing a guest reservation

Answer

Replacing all towels during a stay

Answer

Inspecting rooms after checkout

Question 4

What is the standard par level concept as applied to linen inventory in housekeeping?

Accepted Answer

The number of linen sets needed to support full operations across all cleaning cycles

Answer

The minimum number of linens required to operate for one day

Answer

The maximum number of linens ordered per quarter

Answer

The number of linens needed per occupied room per night

Question 5

Which of the following best describes a 'stayover' room in housekeeping terminology?

Accepted Answer

A room occupied by a guest who is continuing their stay

Answer

A room that has been checked out and needs full cleaning

Answer

A room blocked for VIP arrivals

Answer

A room under maintenance

Question 6

What is the role of a housekeeping floor supervisor in a lodging operation?

Accepted Answer

To inspect cleaned rooms and coordinate room attendants on assigned floors

Answer

To handle guest check-ins on each floor

Answer

To manage the hotel's laundry contracts

Answer

To train new front desk agents