CHES - Certified Health Education Specialist Leadership and Management Questions and Answers

Question 1

The manager of a health education department is preparing for a performance review with an employee who has consistently failed to meet project deadlines.
To foster a constructive and developmental outcome, which of the following actions should the manager take FIRST?

Accepted Answer

Ask the employee to provide their perspective on the challenges they are facing.

Answer

Document the performance issues to initiate a formal disciplinary process.

Answer

Compare the employee's performance to that of other team members to create motivation.

Answer

Assign the employee to a less complex project to reduce their workload immediately.

Question 2

During the initial stages of strategic planning, the leadership of a non-profit health organization gathers to analyze its skilled staff and strong community reputation (Strengths), its outdated data management system (Weaknesses), the availability of new local grants (Opportunities), and a competing organization launching a similar program (Threats). This systematic review is known as:

Accepted Answer

a SWOT analysis.

Answer

a needs assessment.

Answer

a force field analysis.

Answer

a logic model review.

Question 3

A new director at a public health department aims to foster a more innovative and collaborative environment. The director frequently communicates a compelling vision for the future, encourages staff to challenge existing assumptions, and provides individualized coaching and mentorship. This approach best exemplifies which leadership style?

Accepted Answer

Transformational leadership

Answer

Transactional leadership

Answer

Laissez-faire leadership

Answer

Autocratic leadership

Question 4

A hospital is transitioning to a new patient education software system. Many nurses and health educators are expressing resistance, comfortable with the old system. The manager leading the change begins by clearly communicating the problems with the old system and highlighting the significant benefits the new software will bring to patient care, aiming to convince the staff that the change is necessary. According to Kotter's 8-Step Model for Leading Change, this action is a primary component of which step?

Accepted Answer

Establish a sense of urgency.

Answer

Form a powerful guiding coalition.

Answer

Create a vision for change.

Answer

Communicate the vision.

Question 5

A Certified Health Education Specialist is developing a budget for a grant proposal. The budget includes costs for the project coordinator's salary, educational materials, and participant incentives. It also calculates a percentage of these costs to cover the organization's rent, utilities, and administrative salaries. These latter costs are best categorized as:

Accepted Answer

indirect costs.

Answer

in-kind contributions.

Answer

capital expenditures.

Answer

direct costs.

Question 6

A CHES who manages a community health program is asked by a major program funder to provide a list of participant names and addresses to be used for the funder's separate marketing campaign. The CHES knows that participants only consented to their data being used for program evaluation. Citing the Health Education Code of Ethics, the CHES ethically refuses the request. Which principle is the primary basis for this refusal?

Accepted Answer

Responsibility in the Delivery of Health Education

Answer

Responsibility to the Public

Answer

Responsibility to Employers

Answer

Responsibility in Research and Evaluation