Diversity & Inclusive Practices Flashcards
7 cards from real CHE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Diversity & Inclusive Practices flashcards as text
A hotel hires a diverse workforce but all supervisory positions are held by one demographic group. This pattern is an example of:
Answer: The glass ceiling
The glass ceiling refers to invisible barriers that prevent underrepresented groups from advancing to senior or supervisory positions despite their qualifications.
When a hospitality business modifies its standard operating procedure to allow an employee to wear a hijab, this is best described as:
Answer: A reasonable religious accommodation under Title VII
Title VII of the Civil Rights Act requires employers to provide reasonable religious accommodations unless doing so creates undue hardship.
A resort discovers its customer satisfaction surveys are only available in English, excluding non-English-speaking guests. The BEST immediate inclusive solution is:
Answer: Translate surveys into the primary languages of the resort's guest demographic
Translating surveys into the languages of the guest population ensures equitable access to feedback mechanisms and captures more representative data.
In the context of hospitality diversity training, 'allyship' most accurately refers to:
Answer: Members of dominant groups actively supporting and advocating for marginalized colleagues
Allyship involves individuals with social privilege using that privilege to advocate for and support those who face systemic discrimination.
A food and beverage manager wants to create an inclusive menu. Which approach best balances cultural representation with authenticity concerns?
Answer: Collaborate with cultural consultants and community members when featuring dishes from specific cultures
Collaborating with cultural consultants and community members ensures respectful, accurate representation and distinguishes appreciation from appropriation.
Which of the following BEST describes 'equity' in a hospitality workplace context, as distinct from 'equality'?
Answer: Providing different levels of support tailored to individuals' specific barriers and needs
Equity involves recognizing that different individuals face different barriers and providing differentiated support to achieve fair outcomes, unlike equality which provides the same to all.
A conference center receives a request to host a cultural celebration event. The events team has no experience with the culture's customs. The MOST appropriate first step is:
Answer: Consult with members of that cultural community to understand key customs and requirements
Consulting directly with community members provides authentic guidance and builds trust, ensuring the event is respectful and accurately represents the culture.