Diversity & Inclusive Practices Flashcards
7 cards from real CHE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Diversity & Inclusive Practices flashcards as text
A hotel manager notices that guests from collectivist cultures often prefer to have family members present during check-in decisions. What is the most inclusive response?
Answer: Allow and accommodate family involvement in the check-in process
Inclusive hospitality recognizes collectivist cultural values and accommodates group decision-making processes when operationally feasible.
Which term describes the cumulative effect of small, everyday interactions that communicate hostility or dismissiveness toward marginalized groups?
Answer: Microaggressions
Microaggressions are subtle, often unintentional comments or behaviors that convey negative or demeaning messages to members of marginalized groups.
A restaurant implements a 'blind menu tasting' where dishes are evaluated without knowing the chef's background. This practice primarily addresses which DEI concern?
Answer: Unconscious bias in performance evaluation
Blind evaluation processes are designed to reduce the influence of unconscious bias by removing identifying information during assessment.
Under the ADA, which of the following is a hotel's BEST practice for ensuring accessible communication with deaf guests?
Answer: Offer qualified interpreters or video remote interpreting (VRI) services
The ADA requires effective communication, which includes providing qualified interpreters or equivalent auxiliary aids like VRI for deaf guests.
A hospitality educator is designing a curriculum on cultural competence. Which approach is MOST effective for building genuine cross-cultural understanding?
Answer: Incorporating experiential learning, guest speakers from diverse backgrounds, and self-reflection exercises
Experiential learning combined with diverse perspectives and self-reflection builds deeper, more authentic cultural competence than rote rules.
A spa employee is uncertain about using gender-neutral language with a new client. What is the most inclusive first step?
Answer: Ask the client privately what pronouns and honorifics they prefer
Respectfully asking for preferred pronouns and honorifics demonstrates inclusivity and avoids the harm of misgendering.
Which concept refers to the overlapping systems of advantage and disadvantage that individuals experience based on multiple social identities simultaneously?
Answer: Intersectionality
Intersectionality, coined by Kimberlé Crenshaw, describes how overlapping social identities (race, gender, class, etc.) create compounded experiences of privilege or discrimination.