Quality Assurance & Performance Improvement Flashcards
7 cards from real CHC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Performance Improvement flashcards as text
A healthcare constructor implementing a quality management system (QMS) based on ISO 9001 would FIRST need to:
Answer: Define the scope, context, and processes of the QMS and obtain top management commitment
ISO 9001 requires organizations to establish the QMS scope, understand context, and demonstrate leadership commitment before implementing quality processes.
In the context of healthcare construction QA, 'special inspection' as defined by the IBC refers to:
Answer: Inspection of specified critical work by a qualified inspector, separate from routine contractor self-inspection
Special inspections are required by the IBC for critical structural and safety elements and must be performed by approved inspectors independent of the contractor.
A performance improvement initiative identifies that construction noise consistently exceeds the permissible levels in adjacent patient rooms. The MOST effective corrective action would be to:
Answer: Implement a construction noise abatement plan with scheduled quiet hours and acoustic barrier installation
A noise abatement plan with both scheduling controls and physical acoustic barriers directly addresses the root cause and protects patient care quality.
Which of the following BEST describes the purpose of a 'lessons learned' session in healthcare construction QA?
Answer: To systematically capture what worked well and what failed so future projects benefit from experience
Lessons learned sessions convert project experience into institutional knowledge, directly feeding continuous improvement for future healthcare construction projects.
When a nonconformance report (NCR) is issued on a healthcare construction project, which step must occur BEFORE work on the affected area resumes?
Answer: The NCR must be dispositioned (accepted, repaired, replaced, or rejected) and approved by the responsible authority
Work cannot resume in a nonconforming area until the NCR disposition is formally approved, ensuring the deficiency is properly resolved.
Under ASHE (American Society for Health Care Engineering) guidelines, a healthcare constructor's quality plan should be submitted to the owner:
Answer: Prior to the start of construction, as part of preconstruction planning
ASHE recommends that the quality plan be developed and submitted during preconstruction so that quality expectations, processes, and responsibilities are established before work begins.
A statistical process control (SPC) chart used in healthcare construction QA would MOST likely monitor:
Answer: Dimensional tolerances of critical installed components over time to detect process drift
SPC charts track measurable quality characteristics over time, allowing early detection of process drift before defects occur.