Quality Assurance & Performance Improvement Flashcards
7 cards from real CHC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Performance Improvement flashcards as text
In healthcare construction, a 'punchlist' is best described as which of the following?
Answer: A document listing incomplete or deficient work items requiring correction before final acceptance
A punchlist is a quality control document that captures all items needing correction or completion before the project is accepted by the owner.
Which continuous improvement cycle is most commonly referenced in healthcare facility performance improvement programs?
Answer: PDCA (Plan, Do, Check, Act)
The PDCA cycle is the foundational continuous improvement model adopted by most healthcare quality and performance improvement frameworks.
A root cause analysis (RCA) in healthcare construction QA is primarily used to:
Answer: Identify the fundamental reason a defect or incident occurred to prevent recurrence
RCA digs beneath symptoms to find the underlying cause of a defect or failure so that systemic corrections can be implemented.
During healthcare construction, Infection Control Risk Assessment (ICRA) permits are reviewed and updated most appropriately:
Answer: Whenever scope, schedule, or site conditions change that could affect adjacent patient areas
ICRA permits must be reassessed whenever changes occur that could alter the risk to patients, staff, or visitors in adjacent areas.
Which metric is most useful for tracking construction quality trends over multiple projects at a healthcare facility?
Answer: Defect density rate (number of deficiencies per 1,000 square feet)
Defect density rate normalizes quality data across projects of different sizes, enabling meaningful trend analysis.
A healthcare constructor discovers that installed HVAC filters do not meet the specified MERV rating for an isolation room. The BEST immediate action is to:
Answer: Stop use of the system, replace the filters, and document the nonconformance
Noncompliant HVAC filtration in isolation rooms poses an immediate patient safety risk and must be corrected and documented promptly.
In a quality management system for healthcare construction, 'first-time quality' (FTQ) measures:
Answer: The percentage of work activities completed correctly without rework on the first attempt
FTQ tracks how often work is done right the first time, directly reflecting the efficiency and effectiveness of quality processes.