CHAA Patient Safety and Emergency Preparedness 2

Question 1

What is the role of patient access during a hospital-wide disaster or mass casualty event?

Accepted Answer

Activate surge registration protocols, implement rapid triage-based registration, and coordinate patient tracking

Answer

Evacuate and wait for normal operations

Answer

Continue normal procedures

Answer

Reassign to clinical duties

Question 2

How does patient access contribute to fall prevention?

Accepted Answer

By identifying fall risk factors during registration and communicating to clinical staff

Answer

No role in fall prevention

Answer

By mopping floors

Answer

By providing comfortable seating only

Question 3

What is the purpose of the hospital 'Code' system, and how should patient access staff respond?

Accepted Answer

Codes are standardized emergency alerts requiring all staff to know their specific role in each response

Answer

Codes are only for clinical staff

Answer

Codes page specific physicians

Answer

Codes are optional

Question 4

A patient at registration shows signs of a possible stroke. What should the representative do?

Accepted Answer

Immediately alert clinical staff or activate the stroke response protocol, then complete registration after emergency evaluation

Answer

Complete registration first

Answer

Ask detailed questions about symptoms

Answer

Register and place in the waiting area

Question 5

What is patient access's role in infection prevention?

Accepted Answer

Screening for symptoms and exposures, enforcing masking protocols, maintaining clean areas, and isolating symptomatic patients

Answer

No responsibility

Answer

Only providing hand sanitizer

Answer

Exclusively nursing responsibility

Question 6

What is the Safe Haven or Safe Surrender law, and how does it affect patient access?

Accepted Answer

Allows parents to anonymously surrender newborns at hospitals without criminal prosecution, requiring specific registration and notification protocols

Answer

Protects hospitals from lawsuits

Answer

A parking safety law

Answer

Only applies to fire stations