CHAA Patient Access Services 2

Question 1

What is the correct sequence of steps when registering a new patient for an outpatient visit?

Accepted Answer

Verify patient identity, collect demographic information, verify insurance eligibility, obtain consents, and collect applicable payments

Answer

Collect payment, verify insurance, then gather demographics

Answer

Start with clinical assessment, then complete registration

Answer

Send the patient directly to the clinical department and register later

Question 2

A patient arrives for a scheduled procedure but the referring physician's order is missing from the system. What is the appropriate action?

Accepted Answer

Contact the referring physician's office to obtain the order before the procedure can proceed

Answer

Proceed with registration and assume the order will be entered later

Answer

Ask the patient to go home and reschedule

Answer

Have the patient sign a waiver accepting responsibility

Question 3

What is the purpose of collecting emergency contact information during patient registration?

Accepted Answer

It ensures the organization can reach a designated person in case of a medical emergency or when the patient cannot communicate

Answer

It is optional and only for marketing

Answer

It is required only for pediatric patients

Answer

It determines the patient's insurance coverage

Question 4

How should a patient access representative handle a patient who presents without a valid government-issued photo ID?

Accepted Answer

Follow the organization's alternative identification protocol, which may include asking identifying questions and documenting the situation

Answer

Refuse to register the patient

Answer

Register the patient with no identity verification

Answer

Call law enforcement immediately

Question 5

What is the function of a scheduling template in patient access operations?

Accepted Answer

It defines available appointment slots by provider, location, visit type, and duration to optimize patient flow

Answer

It creates work schedules for staff only

Answer

It tracks patient no-show rates

Answer

It manages physician vacation requests

Question 6

A patient presents for an elective procedure and reveals they had a change of insurance since pre-registration. What must the access representative do?

Accepted Answer

Update the insurance information, verify eligibility with the new payer, and confirm that required authorizations are in place

Answer

Proceed with the old insurance to avoid delays

Answer

Cancel the procedure

Answer

Tell the patient to call their new insurance