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Human Resources Management Flashcards

7 cards from real CFSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Human Resources Management flashcards as text

  1. Which law prohibits discrimination in employment based on race, color, religion, sex, or national origin?

    Answer: Title VII of the Civil Rights Act of 1964

    Title VII of the Civil Rights Act of 1964 is the foundational federal law prohibiting employment discrimination based on those five protected characteristics.

  2. In foodservice, what is 'cross-training' primarily designed to achieve?

    Answer: Preparing employees to perform multiple job roles to increase flexibility

    Cross-training allows employees to fill different positions as needed, reducing labor costs and improving operational flexibility.

  3. Which type of interview format is most effective for predicting future job performance in foodservice?

    Answer: Behavioral-based structured interviews

    Behavioral-based structured interviews, which ask candidates to describe past situations, are the most reliable predictors of future performance.

  4. An employee requests time off under FMLA. Which condition qualifies for FMLA protection?

    Answer: A serious health condition requiring inpatient hospital care

    FMLA covers serious health conditions involving inpatient care or continuing treatment by a healthcare provider.

  5. What is the most effective way to reduce high turnover rates in a quick-service restaurant?

    Answer: Improving onboarding, recognition programs, and career development opportunities

    Strong onboarding, recognition, and advancement opportunities address the root causes of turnover by increasing employee engagement and satisfaction.

  6. Under OSHA regulations, foodservice employers must provide which of the following at no cost to employees?

    Answer: Personal protective equipment (PPE) required for the job

    OSHA requires employers to provide and pay for PPE required to protect employees from workplace hazards.

  7. Which calculation correctly determines annual employee turnover rate?

    Answer: (Separations ÷ Average number of employees) × 100

    Turnover rate is calculated by dividing the number of separations by the average number of employees, then multiplying by 100.