CFM Quality and Performance Management

Question 1

Which metric is most commonly used by facility managers to benchmark cleaning service performance against industry peers?

Accepted Answer

Cleanable square feet per custodian

Answer

Number of complaints per month

Answer

Total janitorial supply spend

Answer

Hours logged per shift

Question 2

A Key Performance Indicator (KPI) for facility management should be all of the following EXCEPT:

Accepted Answer

Based on subjective manager opinion

Answer

Measurable

Answer

Aligned to organizational goals

Answer

Time-bound

Question 3

What is the primary purpose of a Facility Condition Index (FCI)?

Accepted Answer

To quantify deferred maintenance relative to asset replacement value

Answer

To rank employee satisfaction with the building

Answer

To calculate energy use intensity

Answer

To score LEED certification points

Question 4

According to IFMA's FM benchmarking model, which category of cost is typically the largest single component of total facility cost?

Accepted Answer

Real estate occupancy costs

Answer

Utilities

Answer

Maintenance and repair

Answer

Janitorial services

Question 5

A facility manager wants to implement ISO 41001. What does this standard govern?

Accepted Answer

Facility management systems

Answer

Energy management systems

Answer

Occupational health and safety

Answer

Environmental management systems

Question 6

Which technique involves systematically comparing an organization's FM processes against those of recognized industry leaders?

Accepted Answer

Benchmarking

Answer

Root cause analysis

Answer

Gap analysis

Answer

Value engineering