Quality and Performance Management Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Quality and Performance Management flashcards as text
In FM, 'total cost of ownership' (TCO) for a building asset includes which components?
Answer: Purchase price plus ongoing operating and maintenance costs over its life
TCO encompasses acquisition, operation, maintenance, and disposal costs across an asset's full lifecycle, providing a complete financial picture.
What is the primary goal of a preventive maintenance (PM) program from a performance management perspective?
Answer: To eliminate unplanned downtime and extend asset life
PM programs proactively address wear and potential failures on a scheduled basis, reducing costly emergency repairs and extending useful asset life.
A facility manager uses mean time between failures (MTBF) to evaluate which aspect of building systems?
Answer: Equipment reliability
MTBF measures the average operating time between equipment failures, serving as a key indicator of system reliability and maintenance effectiveness.
Which IFMA tool is specifically designed to help facility managers collect and compare operational cost and utilization data?
Answer: IFMA Benchmarking Survey
IFMA's Benchmarking Survey collects FM cost, staffing, and utilization data from member organizations, allowing peer-to-peer performance comparison.
Corrective maintenance is best defined as:
Answer: Maintenance performed after a failure has occurred
Corrective maintenance restores equipment to operational status after an unexpected failure, as opposed to preventive or predictive approaches.
When a facility manager sets a target of 95% work order completion within SLA timeframes, this is an example of:
Answer: A performance KPI threshold
Defining a percentage completion target tied to SLA timeframes creates a measurable KPI that tracks service responsiveness and team accountability.